Our customer service team is here to assist you with any concerns you may have about your order. If you have questions or encounter issues, please contact us via customerservice@miamyally.com.
Order Processing: We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days after they are placed. Once your order has been shipped, you will receive a confirmation email. Depending on the carrier, it might also include the tracking information.
General Shipping Estimates:
- Standards: 3-6 business days
- Remote Areas: 4-10 business days
The estimated delivery times will be presented to you during the checkout process.
We offer a flat shipping rate of $2.99 anywhere in Canada. Additionally, we offer free shipping on orders of $25 or more.
If there is a delay and you have not received your package within 12 business days, please reach out to us at customerservice@miamyally.com.
International Shipping: We do not offer international shipping at the moment.
Refund Policy: Due to the nature of our product offerings, we will not be accepting returns or exchanges. For refund and partial refund inquiries related to any incorrect, damaged, or accidental orders, please reach out to customerservice@miamyally.com and we will do our best to sort this out with you.
